Employment Networking Job Talk - Careers Employment Jobs Hiring - Nationwide
Andrew Blum's Page
Gifts Received
Andrew Blum has not received any gifts yet
Profile Information
- Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment
- I work for a Payroll Processing company that has a web based HRIS system to help facilitate payroll as well as all your HR and Benefits needs. I am client services team leader that supports the service department for all website functionality as well as technical help regarding payroll, benefits and HR related issues.
- Your Website or Blog Address
- http://www.linkedin.com/pub/andrew-blum/1/86a/9b8/
- Post Your Resume (Remove Your Home Address, Phone and all Personal Information ie. SSN, DOB, DL#****Failure to Comply will result in your account being banned! This is not a site for commercial advertising. If you are not looking for employment you need to be a Sponsor. Click on the Advertising Tab for more information!) Protect Your Privacy and DO NOT POST YOUR PHONE NUMBER OR HOME ADDRESS. YOUR RESUME WILL POST TO THE INTERNET - DO NOT PUT ANYTHING ON YOUR RESUME THAT YOU DO NOT WANT OTHERS TO SEE!
- ANDREW BLUM
SUPPORT AND SERVICE PROFESSIONAL
Dynamic, results-oriented Support and Service Professional with an outstanding background in diverse human resources functions including payroll and benefits. Proven leader with the ability to excel in a high volume call center environment. Background in multiple account management and exceptional client service. Recognized for consistently exceeding client expectations and expertly driving and directing the business efforts of coworkers and management. Develops and implements lasting strategies to increase productivity and efficiency of organizations. Outstanding skills include communication, leadership, and organizational.
CORE COMPETENCIES
Client Relations/Support
Human Resources
Project Management
Verbal/Written Communication
Call Logs
Employee Support
Financial Functions
Account Management
Payroll/Benefits
PROFESSIONAL HISTORY
Exponent Technologies, Dallas, Texas (2008 to Present)
Client Services Supervisor
Drive and direct the business efforts of the department by developing innovative strategies to increase client contact effectiveness and first call issue resolution. Ensure that operations are executed with maximum efficiency by coordinating scheduling for 15 employees. Provide Tier 2 support by utilizing comprehensive base of knowledge related to benefits, payroll and website assistance. Develop and implement key strategies to improve quality and client satisfaction by identifying service weaknesses and training service representatives accordingly.
Key Accomplishments:
Achieve the lowest abandonment rate for calls by decreasing response time and monitoring all calls and email interactions related to client support.
Increase overall productivity by collaborating with departments to implement cross-functional service strategies.
Client Services Representative
Addressed all employee questions regarding information stored in the ExponentHR client site by reviewing historical client and employee data. Provided front line phone and email communication for an average of 20 to 30 issues each day, as well as managed hundreds of case files for all reported client questions and issues.
Key Accomplishments:
Achieved a first-time issue resolution success rate of 95% by providing client service that meets and exceeds expectations and liaising between multiple departments to facilitate a collaborative problem solving environment.
Classic BMW, Richardson, Texas (2001 to 2006)
Service Coordinator
Provided outstanding client service by arranging timely service for client’s automobiles, as well as using Reynolds and Reynolds software, internal technical advice, and BMW software applications to address client questions. Facilitated an even and efficient workload by coordinating the schedules of 13 service advisors daily.
Key Accomplishments:
Recognized for outstanding performance in a high volume work environment by coordinating over one hundred reservation requests daily.
Utilized outstanding verbal and written communications skills by addressing more than 75 questions and concerns daily through phone and email.
EDUCATION
Bachelor’s Degree in Business Administration (2001)
University of Kansas, Lawrence, Kansas
Job Advertisements
Evil HR Lady
Workforce Washington
Badge
© 2012 Created by JoberTalk.com.
Comment Wall
You need to be a member of JoberTalk.com to add comments!
Join JoberTalk.com