Employment Networking Job Talk - Careers Employment Jobs Hiring - Nationwide
Annette Clarke's Page
Gifts Received
Annette Clarke has not received any gifts yet
Profile Information
- Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment
- Director/ Human Resources Manager
- Post Your Resume (Remove Your Home Address, Phone and all Personal Information ie. SSN, DOB, DL#****Failure to Comply will result in your account being banned! This is not a site for commercial advertising. If you are not looking for employment you need to be a Sponsor. Click on the Advertising Tab for more information!) Protect Your Privacy and DO NOT POST YOUR PHONE NUMBER OR HOME ADDRESS. YOUR RESUME WILL POST TO THE INTERNET - DO NOT PUT ANYTHING ON YOUR RESUME THAT YOU DO NOT WANT OTHERS TO SEE!
- ANNETTE D. CLARKE, PHR
8787 Sienna Springs Blvd annetteclarke12@yahoo.com Home: 713-562-4505
Missouri City, TX 77459 Cell: 832-205-3789
SUMMARY: Over ten years as a successful human resources manager along with employee relation experience, sales experience, Accounts payable, Payroll Processing. Twelve years with a Fortune 500 Company and three years of Sales/territory manager in business solution products. Contract negotiations, Prior start-up experience, creativity and problem solving skills which has contributed to a successful track record in human resources and as a sales manager, retail sales.
PATRIOT BANK, Houston TX (01/2009-03/2009 )
Human Resources Manager
• Manages and directs the development of Bank job specifications, job screening and recruitment activities, and selection of staff for promotions, change of job assignments, terminations or transfers.
• Recommends salary increases, as suggested by financial institution department heads, to the CFO or senior management.
• Performs and analyzes salary surveys to compare the financial institution’s pay rates with those of competitors.
• Prepares salary rate changes, as appropriate. Manages records on the financial institution’s employee incentive plans.
• Monitors and makes recommendations to ensure the financial institution is in compliance with employment laws and practices. Maintains Affirmative Action plan and keeps recruiting practices in compliance with laws and regulations.
• Manages the payroll processing activities threw ADP payroll processing.
• Participates in the preparation and distribution of written and verbal information to inform employees of benefits programs, such as insurance plans, 401(k) plans, paid time off and bonus plans.
• Evaluates services, coverage and options available through insurance and investment companies to assure the Bank’s programs meet the needs of the staff in a cost-effective manner.
• Prepares recommendations for benefit plan changes to management. Prepares notifications to employees of changes in benefits programs.
• Handles benefit functions such as updating records, processing insurance claims, and communicates with insurance broker and COBRA administrator.
• Administered Short-term disability, FMLA and wellness programs.
VERIZON, Telecommunications Large Business Division, Atlanta GA
Human Resource Manager (7/2003-7/2008)
• Started the human resources department
• Managed the day-to-day operations of the Human Resource office.
• Provided guidance and direction on HR related matters of management and HR personnel to support business objectives while complying with company policies/procedures and all applicable laws.
• Performs and analyzes salary surveys to compare the financial institution’s pay rates with those of competitors.
• Works with departmental management to create, and sustain a positive employee culture that maximizes customer satisfaction and profitability for Verizon.
• Supported and adheres to Verizons Compliance Program, which included the Code of Ethics and Standard Operating Procedures.
• Managed the administration of the human resources policies, procedures and programs.
• Carried out responsibilities in the following functional areas, departmental development, Human Resource Information Systems (HRIS), employee relations, training and development, benefits, compensation, organizational development, and employment.
• Responsible for all or part of these areas recruiting and staffing logistics, organizational and space planning; performance management and improvement systems organization development; employment and compliance to regulatory concerns and reporting; employee orientation.
• Responsible for development, and training; policy development and documentation; employee relations; company-wide committee facilitation; company employee communication; compensation.
• Responsible for Payroll using SAP Payroll processing system for 10,000 Verizon employees.
• Administered Short-term disability, FMLA and wellness programs.
• Heavy Labor Relations
• Union negations, Grievance proceeding.
• Developing and implementing assessments, problem solving, and work process improvement
• Experience working with Benefit plans at a fortune 500 company
VERIZON, Atlanta, GA
Business Sales Executive (5/2000-7/2003)
• Worked with the Enterprise Solution Department managing telephone service orders for large
• Accounts.
• Executed business to business sales.
• Identify and qualify prospective customers by telephone, cold call premise visits, and networking
• Handled large commercial accounts for all major banks in the Carolinas, Virginia, Oregon, Washington, and California. developed account profiles and positioning strategies.
• Team with technical, engineering, customer service, and related support staff to ensure end-to-end customer sales and satisfaction; driving new revenue growth form satisfied customers
• Completed customer needs analysis, prepared service improvement plans, and created long-range account management strategies.
• Responded to client requests for information, assistance, support, and pricing.
• Partner with customers through strategic and consultative sales approach to understand their business needs, issues, strategies, and priorities to deliver a value-adding business solution.
• Provide comprehensive account plans and strategies to win new business from new and existing accounts
• Coordinated ordering of all services and products for high value business customers. Products and services included a B1 through Frame Relay, ADSL, ISDN PRI & BRI, data, PBX’s, also wireless, and FIOS.
• Managed a 30 member sales team which either met or exceeded budgeted sales with a 90% success rate for more than 3years
VERIZON, Atlanta, GA
Enhanced Service Representative (1/1997-5/2000)
• As an Enhanced Service Representative, handled customer inquiries for service (including complex and loop service orders) and processed directory listing.
• Whole Sales Experience
• Experience working with Clecs
• Maintained accurate records of service reps work.
• Provided support to sales/service team to assure customer satisfaction and provide outstanding service.
• Personally generated $60,000.00 in sales each month.
• Taught the directory-listing portion of the Local Service Request to incoming new hires.
ATLANTA DEPARTMENT of CORRECTIONS, Atlanta GA (2/1997-8/2002)
Human Resources Manager
• Recruiting for Department of Correction.
• Responsible for developing and continuously updating the Policies and Procedures Manual for the Department of Corrections
• Heavy Employee Relations
• ADP Payroll Processing
• Processed payroll for 4,500 employee
• Created payroll reports
• Administered Short-term disability, FMLA and wellness programs.
• Manage and maintain relationships with vendors and consultants
• Participate in contract reviews and coordinate review between vendors and legal
• Prepare and maintain updated Summary Plan Descriptions
• Respond to benefit questions from employees and retirees and manage escalated issues
• Maintain up-to-date knowledge of benefit regulations such as HIPAA, COBRA, FMLA, and IRS
• Sect. 125 and ensure compliance.
• Strategic Management
• Coaching/Development
EDUCATION:
STRAYER UNIVERSITY, Atlanta, GA
• Master of Business Administration – Concentration: Human Resources Management / Business Management
UNIVERSITY OF PHOENIX ONLINE, Phoenix, AZ
• Bachelor of Business Management- Concentration: Human Relations / Business Law - GPA: 3.9
NORTH CAROLINA CENTRAL UNIVERSITY, Durham, NC
• Bachelor of Administration Concentration: Accounting / Finance - GPA: 4.0
• Member of Society of Human Resource Management
Job Advertisements
Evil HR Lady
Workforce Washington
Badge
© 2012 Created by JoberTalk.com.
Comment Wall
You need to be a member of JoberTalk.com to add comments!
Join JoberTalk.com