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- All India HR Policies and procedures help desk for the Education and Training Business with staff strength of 1200
Monthly HR Operations for the Head Office amongst others like joining and exit formalities, confirmations, transfer orders , overseas movements , Cost Code Changes , Attendance Register Reconciliation , resignations and Employee Master Reconciliation
Leave of Absence(LOA) /Leave Without Pay /Privilege Leave verification and Updations via the employee portal
Keep record of Staff members’ Sabbatical, Leave without Pay, Maternity Leave and other Special Leaves. Send reminders to notify Staff for the same
Preparation of Role change letters
Medley Initiatives (Fun@Work) : Staff Birthday , Festival celebrations, thought for the day, new joiners introduction, Games and activities
Listening exercises with teams.
Policy roll out and technology implementation of employee initiatives like:-
Mentoring and Buddy Programs
Communication Initiatives: Coffee Connects, Town Halls, Baby’s’ Day Out
Internal Job Posting Policy: Career Self Reliance
Engagement of trainers through an Authorized Vendor
E-Farewell System: A complete resignation and F&F settlement generation section on employee portal .The workflow entailed clearances from supervisor, finance, commercial and HR. Generation of F&F settlement takes into account Notice period, Higher Education Scheme, sabbatical, Bond Jumping etc .
Technical Cadre for Faculties: An incentive based approach to role change and job enrichment.
Draft prepared for Role Change Process
Involved in Personnel Development module (PD) implementation for NIIT. Creation of jobs, positions and the qualification catalog (Competency framework mapping.)
Involved in technical implementation of Recruitment Portal: Resource database and Approval work-flow for supervisors and HR .
Coordinated at Workshops on Leadership Training for Middle and Senior level managers. Assisted at assessment, group discussions, group and self reflection activities and personal coaching.
Various levels of management reports. Analyzes of attrition data and employee satisfaction survey
Performance Evaluation and Review: Performance rating moderation, rationalizations and preparation of compensation revision letters.
Variable Compensation for senior profiles
Assisted General Manager- HR in budgeting exercise for regional and national HR budget.
Monitoring Payroll Inconsistencies.
Maintain record of Senior Project Managers who have availed compensation benefits like Higher Education Scheme and Sabbatical
Worked with Legal department for Absconding from Duty and Pending F&F Recovery Cases
Central HR access of Personnel Administration, Time Management, Compensation, Recruitment, Hiring and Report Tree modules of SAP implemented in NIIT.
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- OPERATIONS/ HR ASSISTANT/COORDINATOR
Results oriented team player , energized by challenge. Able to logically analyze and implement strategies whilst improving internal processes and procedures in a demanding environment.Areas of competencies anchoring my success include:Employee Relations and HR Administration,HR Survey and Action Planning
Recruitment and Selection
PROFESSIONAL EXPERIENCE
NIIT Limited-Corporate Human Resources Division, India. (2006-2008)
Senior Executive – Human Resources
Company profile: Asia's largest IT training organization. With an annual turnover of 281Mn USD, this IT Solutions Corporation is rapidly transitioning itself into an e-Business Corporation. NIIT leverages its SEI-CMM Level 5 quality processes and its unique business model comprising well balanced Software Solutions and Learning Solutions businesses to deliver world-class knowledge products to its customers. NIIT pioneered Computer education 18 years ago, today trains over 200,000 students in over 1100 centers spread across 20 countries worldwide. NIIT has strategic alliances with world’s top IT companies like Computer Associates, Microsoft and Oracle. Headquartered in New Delhi, NIIT has staff strength of over 3800 people operating in 31 countries through wholly owned subsidiaries in the USA, Europe, Asia Pacific Greater China, Japan and India.
Responsibilities included:
All India HR Policies and procedures help desk for the Education and Training Business with staff strength of 1200
Monthly HR Operations for the Head Office amongst others like joining and exit formalities, confirmations, transfer orders , overseas movements , Cost Code Changes , Attendance Register Reconciliation , resignations and Employee Master Reconciliation
Leave of Absence(LOA) /Leave Without Pay /Privilege Leave verification and Updations via the employee portal
Keep record of Staff members’ Sabbatical, Leave without Pay, Maternity Leave and other Special Leaves. Send reminders to notify Staff for the same
Preparation of Role change letters
Medley Initiatives (Fun@Work) : Staff Birthday , Festival celebrations, thought for the day, new joiners introduction, Games and activities
Listening exercises with teams.
Technology implementation of policy initiatives like:-
Communication Initiatives: Coffee Connects, Town Halls, Baby’s’ Day Out
Internal Job Posting Policy: Career Self Reliance
Engagement of trainers through an Authorized Vendor
E-Farewell System: A complete resignation and F&F settlement generation section on employee portal .The work flow entailed clearances from supervisor, finance, commercial and HR. Generation of F&F settlement takes into account Notice period, Higher Education Scheme, sabbatical, Bond Jumping etc .
Technical Cadre for Faculties: An incentive based approach to role change and job enrichment.
Draft prepared for Role Change Process
Involved in Personnel Development module (PD) implementation for NIIT. Creation of jobs, positions and the qualification catalog (Competency framework mapping.)
Involved in technical implementation of Recruitment Portal: Resource database and Approval work-flow for supervisors and HR .
Various levels of management reports. Analyzes of attrition data and employee satisfaction survey
Performance Evaluation and Review: Performance rating moderation, rationalizations and preparation of compensation revision letters.
Variable Compensation for senior profiles
Assisted General Manager- HR in budgeting exercise for regional and national HR budget.
Monitoring Payroll Inconsistencies.
Maintain record of Senior Project Managers who have availed compensation benefits like Higher Education Scheme and Sabbatical
Worked with Legal department for Absconding from Duty and Pending F&F Recovery Cases
Central HR access of Personnel Administration, Time Management, Compensation, Recruitment, Hiring and Report Tree modules of SAP implemented in NIIT.
Wipro BPO, India (January- November 2001)
Customer Service Associate
Inbound customer support for Franklin Mint Process.
Identify, research, and resolve customer issues.
Follow-up on customer enquiries not immediately resolved
Receive and place orders in the client’s proprietary software
Up sell products and offers
LIVE STUDY PROJECTS
RPG Spencer’s Retail, India (April-June 2005)
Human Resources Assistant
Conducted HR Survey of all the big retail outlets like Ebony, Shopper’s Stop, Big Bazaar in and around New Delhi, India for getting an insight into some of their HR policies in areas like:
Recruitment/Selection procedure
Training Programs
Motivational tools and programs
Organization structure
Attrition Rate
Assisted the General Manager- Human Resources in short listing and screening of candidates .Conducted preliminary interviews for candidates sent by recruitment consultants, employee referrals and job boards.
Created an easily retrievable candidate database in MS-Excel.
Conducted reference checks for shortlisted applicants.
Prepared offer letters.
HDFC Standard Life, India (April–June 2005)
Human Resources Trainee
Conducted HR Survey of various Private Life insurers in New Delhi, India for collecting information about eligibility criteria, recruitment and selection procedures for Life Insurance Agents.
Recruitment survey analyzes helped my Mentor to devise the most cost effective and easily manageable recruitment method for their branch
Assisted in Sourcing and short listing of candidates. Scheduling interviews and assigning tests.
V-Customer, India (December-February 2004)
Human Resources Project Member
Involved in Business Process Re-engineering of HR processes.
Conducted in-depth interviews of HR team to elicit detailed description of existing processes (viz. interviews: walk- ins, telephonic, exit, induction, payroll, IJP, Full and final Settlement and cafeteria management) .
Construction of elaborate ISO Certified as-is process mappings.
Gap analysis
Cost-effective and practical recommendations to the senior management
COMPUTER SKILLS
Microsoft Office proficient: Word, Excel, PowerPoint, Outlook, Office XP,Visio and Vista.
HRIS Experience – SAP HR, MS Access.
Internet research expertise
EDUCATION
PGDBM, NIILM Center for Management Studies, New Delhi, India
Bachelors of Information Technology, University of Delhi, India
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