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Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment: OBJECTIVE
To contribute five years experience as a manager as well as a Bachelors degree in Business Administration and Marketing to your organization

PROFESSIONAL PROFILE
• Two years successful marketing experience with a reputation for creative research, passionate analysis, and excellent management skills.
• Comfortable and experienced developing rapport with and lending support to customers from diverse socio-economic and cultural backgrounds.
• Excellent and warm rapport with customers and colleagues.
• Creative and intuitive problem-solver.
• Communicate with customers and colleagues professionally, diplomatically, and effectively.
• Deeply committed to professionalism and providing the best customer service to internal and external clients.
AREAS OF EXPERTISE
Office Management Statistical Analysis Adverse Financial Trends
Account Analysis Consulting Quality Control
Data Analysis Accounting Conflict Resolution
EDUCATION
Bachelor of Business Administration in Marketing (1999)
Grand Valley State University-Allendale, MI
Minor: Advertising and Public Relations
Clubs/Organizations: Delta Sigma Pi Sorority, Grand Valley State Alumni Association, Grand Valley Faculty and Employer Committee (2001).

COMPUTER SKILLS
• Microsoft Office: Word, Excel, Outlook, Internet Explorer, PowerPoint, Publisher, and Access
• IRI
• Neilsen
• Quickbooks
• Spectra
• RightNow Technologies
• SAP Software

Post Your Resume (Remove Your Home Address, Phone and all Personal Information ie. SSN, DOB, DL#****Failure to Comply will result in your account being banned! This is not a site for commercial advertising. If you are not looking for employment you need to be a Sponsor. Click on the Advertising Tab for more information!) Protect Your Privacy and DO NOT POST YOUR PHONE NUMBER OR HOME ADDRESS. YOUR RESUME WILL POST TO THE INTERNET - DO NOT PUT ANYTHING ON YOUR RESUME THAT YOU DO NOT WANT OTHERS TO SEE!: PROFESSIONAL EXPERIENCE

Richmond Title Service, Plano, TX
Office Manager - 2004-2008
Key Accomplishments: Monitor and manage customer complaints, notary and billing issues.
• Work closely with various vendors, including miscellaneous agencies and community organizations.
• Plan and design office structure, as well as track office processes, outcomes and quality.
• Develop and maintain working relationships with brokers across the Dallas area.
• Devise, manage and coordinate assistance to brokers in the form of conference calls, on-line discussions and phone consultations.
• Devise, manage, and coordinate assistance to program sites in the form of multi-jurisdiction training conferences, on-site training programs, conference calls, on-line discussions, phone consultations, and other means as appropriate.
• Answer phone and filed calls for over 90 people.
• Oversee the operational aspects of the office specifically, title services to ensure compliance with guidelines and reporting requirements.
• Responsible for working with consultants to develop and implement marketing plans as well as customer relations.
• Keep database of information updated.
• Establishes internal control procedures to control margin accounts, short sales, and options and to reduce office errors and client complaints.
• Reviews recapitulation of daily transactions to ensure accordance with rules and regulations of government agencies, regulatory bodies, and securities exchanges.
• Analyze operations to determine areas where cost reductions could be implemented or program improvements initiated.
• Evaluate profitability of gross sales and transactions.
• Establish & maintains relationships with banks and other financial institutions.
• Respond to inquiries; serve as a resource; research & analyze the needs of customers to determine company direction and goals.
• Prepare activity reports for evaluation by management.

Sprint PCS, Mesquite, TX
Customer Service Representative -2003-2004
Key Accomplishments: Resolved customer complaints and requests for refunds, exchanges, and adjustments.
• Obtained and received merchandise.
• Totaled customer bill, accepted payment, and made changes for customers’ account.
• Stocked shelves, counters and tables with merchandise.
• Set up advertising displays and arranged merchandise to promote sales.
• Ordered and obtained merchandise selected and requested by customer.
• Answered customer's questions concerning location, price, use of merchandise and complaints.
• Totaled price and tax on merchandise purchased by customer, using cash register and automated system to determine bill.
• Removed and recorded amount of cash in register at the end of shift.
• Calculated sales discount to determine price, kept record of sales, prepared inventory of stock, and order merchandise.

DSI (Verizon Information Services), Irving, TX
Distribution Contractor - 2002-2003
Key Accomplishments: Processed receivables, expense reports and account analysis.
• Received and generated daily hospitality barter services.
• Contacted general managers for certified marketing reps to discuss the processing of distribution agreements.
• Reviewed contracts/prepared for processing and forwarded artwork for printing.
• Confirmed correspondence and delivery procedures to ensure and maintain superior customer service rapport.
• Processed receivables, expense reports, and account analysis.

Daymon Associates, Grand Rapids, MI
Category Analyst/Associate Business Manager of Finance -2000-2002
Key Accomplishments: Developed innovative, results-driven recruitment, diversity and retention plan.
• Performed brand and category analysis using Meijer analytical systems (IRI, Neilsen).
• Conducted studies pertaining to development of new information strategies to meet current and projected needs.