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Nov 9, 2009

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Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment: High energy, results-oriented senior executive with extensive experience in consulting, strategic outsourcing, business process outsourcing, operational management, and financial management specifically in team management; strategy development; service delivery; and financial budgeting, forecasting, and analysis. Strengths include:

• Organizational Transformation • Financial Management • Application Management
• Business Transformation
• Process Re-Engineering • Profit and Loss Management
• Cost Reduction/Labor Arbitrage • Human Capital Management
• Supply Chain Management

Your Website or Blog Address: http://www.linkedin.com/in/carlschnell

Post Your Resume (Remove Your Home Address, Phone and all Personal Information ie. SSN, DOB, DL#****Failure to Comply will result in your account being banned! This is not a site for commercial advertising. If you are not looking for employment you need to be a Sponsor. Click on the Advertising Tab for more information!) Protect Your Privacy and DO NOT POST YOUR PHONE NUMBER OR HOME ADDRESS. YOUR RESUME WILL POST TO THE INTERNET - DO NOT PUT ANYTHING ON YOUR RESUME THAT YOU DO NOT WANT OTHERS TO SEE!: CARL SCHNELL, CPA, MS
SENIOR EXECUTIVE PROFILE
Finance  Operations Management  Strategic Outsourcing

PROFESSIONAL EXPERIENCE

IBM CORPORATION, Armonk, NY 1997 – 2008
Service Delivery Executive Human Capital Management, Business Process Outsourcing Services 2003 – 2008
Direct Onboarding of new clients onto IBM Human Capital Management and Payroll services delivery platform including Call and Case Management System, and other Contact Center support tools. Manage the steady state delivery of client services including contract management, service level agreements and status reporting versus contract metrics. Participate in the annual budgeting and investment process including the identification of new delivery assets and the improvement and growth of existing delivery assets and services. Developed business to 20 PeopleSoft and SAP clients and over $500 Million in service revenues in 4 years.
• Coordinated creation of the HCM offering and the standard tool set used in the Contact Centers
• Managed Financial and Operations budgets and business controls
• Converted 2 client centers located in Manila, Philippines and San Jose, Costa Rica to IBM Contact Centers
• Opened 2 new Contact Centers in Bangalore, India and Budapest, Hungary.
• Worked to close and Transition 20 new Global fortune 500 clients into Contact Centers
• Managed 40 direct reports and 300 indirect Contact Center and client delivery teams
• Met all contract Service Level agreements and Customer Satisfaction goals
Service Delivery Executive Enterprise Resource Solution Center, Global Business Services 1999 – 2003
Directed the Solution Center Application Services delivery offering. The offering was Solution Center based Package Application Management Services and Preconfigured Solutions for SAP, PeopleSoft, JD Edwards, Baan, Oracle and Siebel Enterprise Resource Applications. The project scope included managing: 3 Solution Centers, Capital Investments, and the Enterprise Resources Sandbox and Development Environments consisting of 45 servers. Also responsible for managing customer contracts, service level agreements, reporting against contract metrics, delivery business controls and internal audits. The business grew to 24 clients, 340 delivery resources and $350 Million in service revenues in 4 ½ years.
• Opened the initial Solution Center in Atlanta in 1999 and the Chicago and Bangalore Centers in 2000
• Coordinated the creation and implementation of Solution Center service offerings and Help Desk
• First and second line management of 20 direct reports and 350 Solution Center delivery resources
• Managed Financial and Operations budgets and business controls
• Earned ISO 9000 certifications for each center and Obtained a Class C raised floor rating for hosting area
• Implemented a six sigma service delivery process improvement program generating cost savings and improved customer satisfaction
• Met all contract Service Level agreements and Customer Satisfaction goals
• Managed delivery of a full range of SAP modules including FI, CO, HR, SD, MM, PM. Business processes managed included HR and Payroll, Financial Reporting, Order to Cash, and Procure to Pay

CARL SCHNELL, CPA, MS PAGE TWO

IBM CORPORATION (Continued)
SAP Executive Consultant, IBM Global Services 1997 – 1999
Project Manager and Finance Area Lead directing SAP Transformation and Implementation projects

• Successfully implemented SAP with 3 clients meeting contract obligations and customer satisfaction goals
• Clients included a Public Sector Major University and 2 Fortune 500 Consumer Products and Chemical Manufacturing entities using SAP.
• One of the first SAP implementations in the U.S. using SAP Funds Management (FM) functionality
• Scope managed included SAP FI, CO, FM, HR, PS and MM modules.
• Developed and managed the Project Implementation Plan using IBM and SAP standard implementation practices
• Responsible for executing, managing and meeting the contractual commitments.

RhôNE-POULENC RORER (now Sanofi-Aventis), Collegeville, PA 1986 – 1997
Plant Controller, Consumer & Pharmaceutical Products (550 Employees, $300 Million Sales)
Responsible for coordinating and directing plant facility matters relating to Budgeting and Forecasting Cost of Goods, Overhead Spending, Headcount, Capital and Cost Estimates in support of the business including 15 direct reports.
• Directed global team to reengineer and implement global chart of accounts for SAP implementation
• Directed reengineering of Capital Projects, Fixed Assets, and Marketing Projects for SAP implementation
• Managed teams throughout the SAP project life cycle from requirements definition to implementation
• Configuration of SAP FI, CO, PS, IM and AA modules for Investment Management, Capital Projects, Marketing Projects, and Fixed Assets. Assisted in the configuration of: FI and CO for Chart of Accounts, Cost Elements, and Cost Centers, PS and CO for Assessments and Distributions for R&D Projects
• Developed SAP training materials and conducted workshops
• Directed manufacturing plant rationalization / divestiture analyses to determine optimal manufacturing support for consumer products
• Leadership role as Financial liaison in the successful implementation of a Total Quality Management program
• Reduced month end closing and reporting cycle from 15 to 4 days
• Directed creation of Plant financial policies and procedures
• Managed Payroll, General Ledger, Costing, Accounts Payable, Budgeting and Capital spending functions
• Responsible for all Finance and Business controls and coordinated annual Audits and Financial Statement certifications
• Responsible for all financial and IS matters relating to Puerto Rico operations in two manufacturing facilities and four legal entities. Prepared balance sheets and P&Ls, coordinated annual audits, liaison with local government authorities and corporate functions relating to Tax and Treasury functions managing the cash position of the entire corporation in local Puerto Rico financial institutions.
• Led the implementation of IBM Mapics Financials and ERP in Puerto Rico operations
• 1981 Cost Accountant, 1983 Financial Analyst, 1985 Senior Financial Analyst (RhôNE-POULENC RORER Kankakee, IL)

EDUCATION & PROFESSIONAL DEVELOPMENT

MS, Organization Dynamics, University of Pennsylvania, Philadelphia, PA
BS, Accountancy, University of Illinois, Champaign/Urbana, IL
Certified Public Accountant
Certified IBM Consultant
Sap Module Certified In FI, CO, FM, PS, MM, and HR

PROFESSIONAL ASSOCIATIONS

American Institute of Certified Public Accountants (AICPA)
Americas’ SAP Users Group (ASUG)