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Donato DiCristino
- Male
- Austin, TX
- United States
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- Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment
- I am a solutions oriented professional with notable success in completing a broad range of initiatives involving special projects and customer service leadership: A highly accomplished professional with the ability to thrive in dynamic and fluid environments while remaining pragmatic and focused.
- Your Website or Blog Address
- http://www.facebook.com/donato67
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- --Office Support Specialist--
*Data Entry* *Customer Service* *Administrative Assistance*
I am a solutions oriented professional with notable success in completing a broad range of initiatives involving special projects and customer service leadership: A highly accomplished professional with the ability to thrive in dynamic and fluid environments while remaining pragmatic and focused.
--Skills & Proficiencies--
*MS Word, MS Excel, Access *Interdepartmental Coordination *Epic, Navinet & Outlook
*Internet Research *Telephone Reception *IDX Certified
*Purchasing *65 wpm Typing Speed *Planning and Scheduling
*Written Communication *Customer Service *Team Leadership
--Professional Experience--
2005-2009
Patient Service Representative
University Of Pennsylvania Health System
*Provided customer service for large Internal Medicine practice in call center setting including but not limited to appointment scheduling and patient registration in the IDX system
*Routine & urgent message documentation and referral distribution using the Epic system and Navinet.
*Served as liaison between Practice and call center.
2000- 2005
Administrative Assistant
AHP Settlement Trust
*Processed claims for the controversial Phen-Phen lawsuit.
*Sorted through medical records and entered all claim information.
*Also responsible for quality checking.
*Answered phones and met with the public to answer their queries.
--Education--
*Graduated from Girard Academic Music Program, June 1996
*Studied Psychology at St. Joseph’s University, June 1996-April 1997
*Studied Creative Writing at Community College of Philadelphia, 1998
--Additional Information--
*Over seven years of volunteer work with The Academy Of Natural Sciences (Philadelphia, PA)
*Published Author of four books of Prose: The Threads Of Life (2003), Louder Than Bombs (2008),
The Dragon’s Tongue (2009) and Saving The Liar (2010).
--REFERENCES AVAILABLE UPON REQUEST--
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