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Ian Broderick's Page
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Profile Information
- Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment
- I have a lot of varied experience but am seeking to focus on Office/ customer service work, but not a sales position. I am a problem solver by nature, not a salesman. I neither enjoy nor am good at sales
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- OBJECTIVE
To obtain a clerical position that will utilize my customer service and office skills.
EDUCATION
Bachelor of Business Administration March, 2007
American InterContinental University Hoffman Estates, IL
• Concentration in Healthcare Management
PROFESSIONAL SKILLS
Customer Service
• Manned the Front Desk and operated a Phone Switchboard
• Transported both cash and sensitive materials
• Acted as a customer relations contact for concerns and complaints
• Handled departmental orders from filling and delivery to record handling
• Performed duties of team leader and supervisor
• Assisted in preparing various social functions (both formal and informal)
• Have controlled/transported sensitive and classified materials.
Administration skills
• Maintenance of personnel and material information files
• Answered multi-line phone and outbound call center
• Handled messages for management and residents
• Designed and implemented an office bulletin board (physical) and duty schedule
• Certification on Microsoft Office 2003 software
• Mostly in physical records, but trained with newer methods
• All office work was undertaken in the military.
Personnel Skills
• Trained of personnel in various skills
• Tested skills under work conditions
• Evaluated personnel (both as peer and team leader)
• Engaged in Behavioral Counseling as required
• Performed in various aspects of several positions
Medical training
• Certification in medical terminology
• trained in CPR (formerly certified)
• Trained in first aid (never certified)
• First aid training included trauma, burn, and chemical injury handling.
EMPLOYMENT HISTORY
Telephone Sales Representative TCIM Services, Edmond, OK March2008-July2009
Porter Mercy Health Center, Oklahoma City, OK July1996-Oct. 2005
Laborer Manpower, Oklahoma City, OK March1996-July, 1996
Odd Jobs Various, Oklahoma City & Virginia Beach Jan.1994-March 1996
Machinist Mate U.S. Navy, Various postings March 1989-Dec.1993
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