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- Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment
- Extensive experience working as an administrative assistant and IT professional in the health care industry, with strong skills in analysis, writing, and training. I am interested in obtaining a position as a technical writer, trainer, or software support speicalist. I am also interested in exploring careers in health care administration.
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- Information Technology Skills
Documentation of clinical workflow processes
Change, incident, and request management in Remedy
OnTime feature and defect tracking
MS Access, Word, Excel, Powerpoint, Visio, Project, and Outlook
Project coordination
User acceptance testing
Requirements and business process documentation
Use cases, test scripts, and traceability matrix
Web based document repositories (Sharepoint, NetDocs, eProject)
Presentations and meeting coordination
Other: Bilingual, Spanish
Employment History
Perot Systems, Tenet Health Care Account 10/2005- 7/2008
Positions held:
Business Analyst Specialist – Revenue Cycle Outsourcing 02/2008 – 07/2008
• Analyzed, researched, and documented requirements for billing data and payment transactions
• Analysis included EDI, cash accounts receivables, claim processing, and HL7
• Utilized Sharepoint to store and distribute project documentation
• Business Analyst Specialist, Team Leader – Clinical Quality 01/2006 – 02/2008
• Interfaced with corporate clinical executives to elicit, prioritize, and document business requirements for a proprietary web based application utilized by case managers and infection control practitioners. Application interfaced with the ADT, business services, lab, and pharmacy systems on the front end. Downstream systems included billing, claims management, and post inpatient care facilities
• Utilized eProject and Sharepoint to store and share project documentation
• Business Analyst team leader: provided training, SME support, and mentoring for junior analysts, support teams, developers, and QA
• Reviewed scripts developed by QA team to verify that all new requirements were adequately tested
• Performed manual testing and review of application
• Updated application help text files as needed
• Coordinated user acceptance testing, which included preparing a presentation, demonstrations, and scripts which were executed by the client in a controlled environment. Assisted QA team in documenting, resolving, and retesting any defects found
• Added value by streamlining and documenting required business analyst job activities throughout the software development lifecycle, providing a smoother knowledge transfer for new associates
• Business Analyst Specialist – Physician Portal 10/2005 – 01/2006
• Participated in analysis and initial stages of redesign for a web-based clinical data repository utilized by physicians and physician office staff
• Published updates to the application home page using Content Management Server (CMS)
Perot Systems, Parkland Hospital Account 10/2004 – 10/2005
Systems Integration Specialist, Software Testing Team Leader
• Testing team leader for Cerner and EPIC implementation
• Promoted from contract position to full time associate status
• Acted as facilitator for laboratory staff, documenting workflows in VISIO. Coordinated test script reviews for Cerner implementation
• Developed, implemented, and supported a customized solution for issues and defect tracking processes on the Remedy platform This solution improved overall project reporting and enhanced the development team's ability to categorize, prioritize, and expedite defect resolution. Trained project staff on the use of the system.
• Presented testing methodology overview to client executives and representatives
• Utilized NetDocs web based document repository to store and distribute documentation
WAI-WIZE I, LP 10/2003 – 09/2004
Voice Network Team Leader, Parkland Hospital Account
• subcontract position as part of Perot Systems Outsourcing agreement with Parkland
• Provided expert advice to Perot Systems transition team to customize the Remedy request management and incident tracking system; trained Telecommunications staff and Help Desk following implementation
• Proactively assisted hospital customers with procedural changes created by the outsourcing agreements
• Managed upgrade and repair of hospital overhead paging system to meet JCAHO requirements
• Continued activities and responsibilities performed as Parkland Telecommunications Supervisor
Parkland Health and Hospital System 11/1989 – 09/2003
Telecommunications Supervisor 07/2000 - 09/2003
• Assumed responsibility for this position with no prior telecommunications experience, following a RIF that included all department administrators
• Upgraded telecommunications request management and pager tracking from a paper based process to an automated system
• Supervised technical and clerical associates; balanced workload based on hospital customer needs
• Interfaced with and coordinated services from external vendors
• Managed PBX installations and upgrade projects with minimal impact to existing communication services, including relocation of the North Texas Poison Control Center and PBX Operations.
• Developed customer communications and training, including content for department intranet website and Help Desk knowledge base
• Documented policies and procedures to meet JCAHO and outsourcing contractual requirements
Desktop Support Supervisor 07/1999 – 06/2000
• Managed hardware and software rollout projects, customer relocations, and daily installation requests
• Supervised installation team of 28 technicians
• Interfaced with external departments such as mainframe support, network security, and engineering
• Created a database to establish and maintain inventory control procedures, which was used to manage PC hardware inventory control and create accounting reports. This tool streamlined daily workflow and enabled the department to successfully meet Internal Audit requirements
Systems Analyst/Programmer Analyst 02/1995 – 06/1999
• Internal consultant to hospital departments: determined requirements, purchased and installed hardware, software, and peripherals
• Developed and taught Intro PC and email classes
• Assisted in preparing and maintaining IS and departmental PC equipment budgets
• Implemented and supported health care and general office applications for various hospital departments, including Home Health, Pathology, Nursing Administration, Corporate Communications
• Migrated AIDS Registry, Employee Health, and Workers Compensation departments from DOS based applications to Windows based applications
Administrative Support, Community Clinic Program 11/1989 – 02/1995
• Coordinated physician credentialing and continuing medical education
• Coordinated scheduling for 24 hour pediatric acute clinic
• Processed payroll and timesheet records for departmental employees
• Assisted with preparation and placement of recruitment advertising
• Assisted physicians with relocation from other states
• Provided benefits and program orientation to new physicians and physician extenders
• Developed patient encounter forms for adult, adolescent, and pediatric specialties
• Supervised two clerical employees
• Provided word processing and graphic design application support to clerical staff
• Liaison to the Information Systems department
End Parkland Hospital section
Eastfield College, Mesquite, Texas 11/1993 – 12/1994
Instructor, Continuing Education (part time)
• Vocational Instructor, Medical Administrative Office Procedures
• Nominated for Outstanding Instructor of the Year Award
East Dallas Health Coalition 02/1989 - 11/1989
Clinical Secretary
• Cleared backlog of insurance claims and recouped monies from rejected claims
• Processed insurance claims, donations, and grant funding
• Processed employee timesheets, accounts payable and receivable
• Prepared reports for federal, state, and local grant funding sources
• Provided backup support and supervision for front desk personnel
Education
• New School University, BA in Liberal Arts 2001
U.S. Career Institute
• Medical Claims and Billing Specialist Certificate 2008
Centers for Medicare and Medicaid Services, Continuing Education CEUs, 2008
• Certificate of Medical Necessity
• Front Office Medicare
• CMS Form 1500
• Understanding Remittance Advice for Institutional Providers
Perot Systems - Internal Training
• Project Management Methodology, 2004
• Project Estimation and Planning, 2007
• ISO 9000, 2007
• HIPAA training - annually
Parkland Health and Hospital System - Internal Training
• JCAHO training - annually
• HIPAA training - annually
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