"I too am currently unemployed but and working on my degree in business. My past work experience is largely in the I.T. field, and I've worked as a helpdesk technician, even done many contract jobs in the field. Even with my certification with…"
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Pioneers for Career Change
We want this group to gather people together who want to discuss crossing over disciplines or industries, we know it is possible, but employers need to see it is so!
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- Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment
- Currently a student at AIU for my associates degree in business with concentration in medical coding and billing. I am currently a certified computer technician with my A+ and Net+ certifications. I'm looking to get into the medical business administration field or medical coding and billing. My graduation date is expected to be in March of 2010.
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- Nicole Swann
nikkiswann@ymail.com
OBJECTIVE: To obtain a position where I can utilize my current skills and integrate my new education in business to become more valuable to a company in the long term.
SKILLS:
• 6 yrs customer service
• Typing/10 keypad
• 7 yrs computer support
• Security
• 2 yrs call center
• Install/configuration
• General office
• Multitasking
• Data Entry
EDUCATION:
Associate of Arts in Business Administration Present
American InterContinental University Hoffman Estates, IL
• Expected graduation date: March 2010
• Concentration in Medical Coding and Billing
2005-2006 CCI Training Center Certification
Arlington, TX.
• CompTIA A+ and Net + Certified
1998-1999 Gary Job Corps Certification
San Marcos, TX. B.O.T
• Hands on training with MS Office, Lotus 1,2,3, DOS, WIN95/98/,typing, ten-key, general office.
• Self paced program providing on the job training.
EXPERIENCE
03/2004-12/2009 Self Contract Technician
• Built and repaired PC’s, network connectivity, internet, virus removal.
• Performed call logging, configuration and install of OS and software.
• Ran LAN CAT 5 cabling for small office, PC troubleshooting, basic networking, Internet connectivity.
09/2002-03/2004 TSA Security Screener
DFW Airport Irving, TX
• Performed gate and checkpoint screening in A, B and C terminals.
• Checked baggage screener, CTX certified.
01/2002-07/2002 TIG Insurance Contract Helpdesk
Jennifer Sanders Out of Business
Los Colinas, TX
• Resolution of customer service in house support, call logging and routing tickets in queue.
• Troubleshot LAN/WAN, Lotus Notes, VPN access, Virus removal, WIN 98/2000, printers, and hardware.
08/2001-10/2001 Fairfield Residential Support Technician
Grand Prairie, TX
• Built PC’s for offices at Fairfield locations, in-house calls and call logging.
• Installed and configured Lotus Notes/software, PC repair, remote access, corporate LAN/WAN, printers.
07/2000-07/2001 S.M.O.C Internship
Allen Dempsey
Framingham, MA
• Built and Repaired PC Desktops and Networks, teaching assistant for A+ certification class. Teaching to build, repair, troubleshoot, and configure PC’s, utilize DOS, internet, and MS office.
09/1999-04/2000 Stream International Helpdesk Technician
Dallas, TX.
• Entry level Helpdesk support in call center, logging customer issues.
• Troubleshooting H.P. DeskJet printers, resolution of software and driver conflicts.
• Basic network, internet, hardware and software troubleshooting.
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