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Profile Information
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- Skills
Acquires new skills rapidly.
Proficient with Microsoft programs.
Client service skills.
Administrative skills.
Communication abilities.
Internet research and data collection.
Education
Bachelor's Degree, Historical Studies, University of Texas at Dallas
Experience
September 2010 to the Present
Seasonal Associate, Macy’s Department Store, Garland, TX.
Provide superior customer service to store guests.
February 2007 thru April 2010
Inside Sales Representative/ Account Manager, HRsmart Professional Edition, Richardson, TX
Conducted on-line demonstrations of the applicant tracking system.
Provided Internet based training to new and existing clients, as well as partners and resellers.
Researched competitors to better position our products in a competitive market.
Created documents and presentations to assist resellers in the sales and implementation of the talent management products.
Provided monthly billing statements to talent management product resellers.
Confirmed accuracy of client invoices.
Maintained customer retention rate of 95 per cent.
Promoted to Account Manager position.
October 2001 thru February 2007
Associate, Kohl’s Department Store, Rockwall, TX
Cash drawer key holder.
Inventoried fine jewelry.
Mentored new associates on company policy and operational procedures.
Provided superior customer service to store guests.
March 2001 thru October 2001
Operations Training Manager, North Texas Safety Council, Dallas, TX
Created stimulating learning environment for client’s employees.
Assessed new clients training needs.
Wrote site-specific training curriculum for clients.
Created PowerPoint presentations to support training.
Researched, analyzed and interpreted applicable safety regulations.
Created and maintained training records.
Scheduled training classes.
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