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- Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment
- Currently seeking a Human Resources management position in the Dallas, TX area.
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- HUMAN RESOURCES MANAGER
Extensive experience in human resources management specializing in employee relations, performance management and leadership development. Strategic and operational business partner who is respected at all levels for personal credibility, integrity and commitment to produce exceptional business results. Excellent time management, planning, decision making and organizational skills. Key contributions include:
*Talent Acquisition
*Employee Retention
*Training & Development
*Team Building
*Conflict Resolution
*Strategic Planning
*Workplace Investigations
*Change Management
*Succession Planning
PERFORMANCE HIGHLIGHTS
*Reduced employee turnover 65% by developing and implementing proactive employee retention strategies.
*Implemented program of conducting employee relations assessments and corrective actions resulting in region having the lowest level of employee disputes in the nation.
*Decreased job vacancies 75% by initiating strategic staffing programs to improve retention of talent and a more effective recruitment process.
PROFESSIONAL EXPERIENCE
Macy’s Inc
2002 – 2010
Dallas, TX
One of the nation’s premier retailers operating 850 stores with annual sales of $23.5 billion
REGIONAL DIRECTOR OF ASSOCIATE RELATIONS
Managed all facets of employee relations including management of company dispute resolution programs and conducting workplace investigations. Collaborated with regional executives to accomplish business initiatives with an employee centric focus.
*Implemented workplace assessments to determine employee relations vulnerabilities and managed corrective actions. Resulted in the region having the lowest level of employee dispute claims in the nation.
*Conducted dispute resolution investigations and represented the company in determining final disposition. No case decision was ever overturned in the appeal process.
*Decreased EEO complaints and legal claims by developing and facilitating employee/labor relations training programs to company management.
*During a company reorganization, evaluated and influenced the development of policy initiatives that led to increased receptivity by management allowing for a smooth transition.
HUMAN RESOURCES MANAGER – MULTI UNIT
Directed all Human Resources functions in multiple units with 600 employees in areas of employment, staffing, training, development, employee relations, compensation and performance management. Partnered with unit management to support business strategies through assessment, development and placement of talent.
*Reduced employee relations claims 60% by partnering with management team to resolve employee relations matters in a creative, responsive and pro-active manner.
*Designed and facilitated an internal promote training program for the region that led to the placement of 95% of participants into management positions in the company.
*Implemented employee retention strategies including behavioral based interviewing and coaching/feedback training and increased employee engagement which resulted in a 65% reduction in employee turnover.
*Conducted management team building training and follow up programs that resulted in the highest regional rating of annual employee opinion and management engagement surveys.
HUMAN RESOURCES MANAGER – BLOOMINGDALE’S DIVISION
Generalist Human Resources position with a focus on hiring initiatives, performance management, training and development, improving customer service and leadership development.
*Reduced job vacancies 75% by developing and implementing strategic staffing initiatives for improved recruiting processes and retention of talent.
*Developed and implemented performance management programs to improve customer service which led to a 25% improvement in customer service rating scores.
*Facilitated training of employees to implement self service HR applications reducing costs of HR staffing.
Proto Engineering Co.
1999 – 2002
Sunnyvale, CA
Privately owned company that manufactured multi layer, double sided and prototype circuit boards
HUMAN RESOURCES MANAGER
Responsible for all Human Resources functions in a small business environment with an emphasis on talent acquisition, staffing and managing RIF processes through a down-sizing period.
*Designed a recruitment program which increased applicant flow 200% while reducing recruiting costs by 70%.
*Initiated benefits analysis and designed new benefits program. Negotiated a 15% reduction in benefit costs to the company and improved the quality of benefits to employees by increasing services.
*Implemented staffing initiatives and faster placement of new hires which resulted in increased productivity and increased total company sales income by 30%.
CERTIFICATION
*SPHR - Senior Professional in Human Resources Certification
Society for Human Resource Management Certificate Institute
EDUCATION / TRAINING AND DEVELOPMENT
*Professional Certification Studies Program – SHRM
*HR Southwest Conference – 2006, 2007, 2008, 2009, 2010
*Jackson Lewis Annual Labor and Employment Conference 2008, 2009
*Mid Cities HR Association Annual Employment Law Symposium 2009
*De Anza College - Administration of Justice degree program
ASSOCIATION MEMBERSHIPS
*Society for Human Resource Management (SHRM)
*Dallas Human Resources Management Association (DHRMA)
*American Society for Training and Development (ASTD)
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