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Kim Preston's Page
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Profile Information
- Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment
- I am currently look for a career change. I recently complete certification program for Medical Administrative Assistant. I have over 10 years of customer service and insurance skills.
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- Kim Preston
Objective
Over 10 years of Human Resource Management experience in a large company. Knowledge of employee benefits programs and government regulations. Recognized as detail oriented with excellent organizational, interpersonal and problem solving skills. Solid customer service skills.
Motivated, personable business professional with college certification. Talent for quickly mastering technology – recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HMO and insurance guidelines.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
Report Preparation
Written Correspondence
General Office Skills
Computer Savvy
Customer Service
Insurance Administration
Front-Office Operations
Professional Presentations
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
•Liaison between client and vendor on health and welfare benefits
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Responded to client inquiries to ensure satisfaction and prompt resolution of questions, issues, or problems.
Serve as the primary, dedicated resource for Priority Account Representatives to provide ongoing presale support, problem resolution and territory management
Researched and responded to client inquiries to ensure satisfaction and prompt. resolution of questions, issues, or problems with benefits.
DETAIL MASTERY & ORGANIZATION
Manage multiple aspects of day-to-day operations.:
o Manage Priority Account Customer Acquisition process
o Evaluate, analyze and interpret incoming Request for Life and Disability Proposals.
o Manage Priority Account Customer Acquisition process.
o Coordinated and managed multiple assignments and tasks for clients.
o Compliance with all healthcare facility, HMO, and insurance requirements.
Employment History
SUN LIFE FINANCIAL – Dallas, TX
Sales Coordinator, 2007 to Present
THE HARTFORD– Dallas, TX
Account Specialist, 2004 to 2006
OFFICE TEAM- Plano, TX
Employee Benefit Administrator, 2003
BENEFIT PARTNERS, INC- Dallas, TX
Consultant, 2002 to 2003
CHILDREN’S MEDICAL CENTER OF DALLAS- Dallas, TX
Benefit Service Specialist, 1991 to 2002
Education
EASTFIELD COMMUNITY COLLEGE – Mesquite, TX
Medical Administrative Assistant Program
SOUTH GARLAND HIGH SCHOOL – Garland, TX
Diploma, 1979
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