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Phyllis Y Schell is now a member of JoberTalk.com

Jan 5, 2010

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Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment: I am seeking a new career in business. I have worked in customer service in a service industry for most of my career. I since attended college to study business management and would enjoy working in customer service, account management and sales.

Post Your Resume (Remove Your Home Address, Phone and all Personal Information ie. SSN, DOB, DL#****Failure to Comply will result in your account being banned! This is not a site for commercial advertising. If you are not looking for employment you need to be a Sponsor. Click on the Advertising Tab for more information!) Protect Your Privacy and DO NOT POST YOUR PHONE NUMBER OR HOME ADDRESS. YOUR RESUME WILL POST TO THE INTERNET - DO NOT PUT ANYTHING ON YOUR RESUME THAT YOU DO NOT WANT OTHERS TO SEE!: PHYLLIS YVETTE SCHELL

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with superior experience in working with the public in many areas. Business management skills obtained through Business Management Degree Plan at Houston Community College, which included Cooperative learning program experience.

•Talent for identifying customer needs and presenting appropriate service offerings and retail sales.
•Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
•Expertise in resolving escalated customer service issues.
•Ability to motivate and direct people by providing a good role model towards work ethics.
•Propensity for time management and multi-tasking.
•Proficient with Microsoft Office System® (including Word, Excel, PowerPoint and Publisher).

PROFESSIONAL EXPERIENCE

Salon & Spa Wholesalers
Houston, TX 2008 to Present
Account Manager/Business to Business Sales Contract/Temp
Outside Sales for Salon Products and Equipment
•Create areas by zip code.
•Manage accounts to secure return sales, offer education and strategies for salons to increase business.
•Marketing of three product lines.

Katy Independent School District
Katy, TX 2006 to 2008
Substitute Teacher
Management of classrooms for grades K-12.
•Follow District’s daily lesson plan.
•Maintain structure and managed groups of twenty plus students.
•Time management and patience.

Ulta Salon
Katy,TX 2005
Artistic Director
Top level Cosmetologist, part-time per Co-op II class in degree plan Houston Community College.
•Cosmetology services to include retail sales.
•Excellent customer service to ensure repeat visits.
•Met the quotas set forth by company.

Regis Corporation: Smart Styles Division
Katy, TX 2004 to 2005
Salon Manager
Managed and trained cosmetologists, per Co-op I class in degree plan Houston Community College.
•Managed a diverse team, handled all daily operations, recruiting/hiring, training/education, scheduling, and ordering supplies and retail products.
•Provided cosmetology services, customer service as manager to ensure customer satisfaction in services and retail products.
•Met quotas each month and set a first time record in salon in which the service sales were greater than the retail sales.

Uptown Hair Studio
Katy,TX 1997 to 2003
Cosmetologist
Privately owned salon where your talent and skill was a must. Superior customer service in providing cosmetology services to clients while building long lasting customer relationships.
•Interfaced with customers to identify needs and worked closely to achieve goals.
•Commission based pay, met weekly goals set by pay scale to include retail sales.
•Team work to guarantee a comfortable environment for all customers.

Dr. David Shin
Katy,TX 1995 to 1997
Front Office Assistant
Provide patient relations between the office and health professionals.
•Answer busy phones, checking in patients, scheduling appointments, procedures and test.
•Maintain patient’s charts and insurance, verify benefits.
•Some billing and back office as needed.

EDUCATION AND TRAINING

Houston Community College - 2003/06
Business Administration/Business Management Specialization Degree Plan
62 hours completed

Eastfield Community College - 1993
Medical terminology, medical law and ethics, administrative medical assistant, and intro to PCs - Certifications received.

Rosenburg Beauty College - 1987
1,500 hours - License State of Texas, current.