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- Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment
- I'm an Expert with Microsoft Excel.
I can design spreadsheets and analyze data, and learn any software or system.
I also have extensive experience in all logistics, and some sales.
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- Robert Braxton
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braxtonrob@tx.rr.com
Summary I am currently adjusting my career track; targeting industries of specific interest in which to expand on (or add parallel skills to) my layered experience with data analysis, logistics, account management and high-end customer service.
Experience Capital One Auto Finance (COAF) 2004-2010
Sr. Systems Coordinator; Performance Management.
• Call Center - Collections Metrics; converted into performance analysis, via MS Excel, Business Objects Crystal Reports, and other software.
• Training of managers & agents in spreadsheet reporting and other systems.
• Lead troubleshooter around design, and ad hoc reporting.
• Responsible for numerous tools created for daily use, to impact efficiency.
Acknowledged leader in dedicated customer-oriented service.
Nortel Networks 1998-2003
Regional Coordinator / Logistics Analyst; Corp. Trg. in Telecom Corridor.
• Autonomous POC for all internal & external logistics.
• Classroom, conference-call, e-mail, and face-to-face presentations.
• Database management & analysis of logistical operations.
• Expert level in MS Excel, as well as other customized software.
• Tech Support, including design files (and systems) for operations.
Received four Nortel Networks ‘Spot Awards’, as well as Recognition Award plaque for outstanding customer service and training support.
Action Systems, Inc. 1995-1998
Reproduction Coordinator; Int’l. banking consulting firm.
• Managed reproduction of training materials/books, including inventory warehouse and supply/mail center.
• High-volume copier systems (Kodak & Xerox), on/off-site inventory, and purchasing.
• Technical writing and editor for back-end operations manuals.
• Frequent contributor in sales presentations.
Excellent performance appraisal and 20% raise after only three months.
Education University of North Texas,
B.B.A., 1996
Organizational Behavior
Collin County Community College,
A.A., 1992
Division of Business and Engineering
Other Commended with numerous awards and recognition for quality of service and ‘extended hours’; acknowledged troubleshooter; design expert in Excel.
Owned and operated amateur baseball club in D/FW area.
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