Employment Networking Job Talk - Careers Employment Jobs Hiring - Nationwide
Vera Sherman's Page
Gifts Received
Vera Sherman has not received any gifts yet
Profile Information
- Tell Us About You/Your Company or What Type of Work You Do if Seeking Employment
- Director Level managerial position in Sales or operations within a secondary educational environment.
- Post Your Resume (Remove Your Home Address, Phone and all Personal Information ie. SSN, DOB, DL#****Failure to Comply will result in your account being banned! This is not a site for commercial advertising. If you are not looking for employment you need to be a Sponsor. Click on the Advertising Tab for more information!) Protect Your Privacy and DO NOT POST YOUR PHONE NUMBER OR HOME ADDRESS. YOUR RESUME WILL POST TO THE INTERNET - DO NOT PUT ANYTHING ON YOUR RESUME THAT YOU DO NOT WANT OTHERS TO SEE!
- VERA J. SHERMAN
CAREER PROFILE:
Motivated, talented, and versatile business and education professional with extensive professional experience in business operations including Director and Dean level management in the secondary education environment; customer relations, customer and employee training management; and people services generalist functions. Available for travel and in lieu of permanent position, will consider long-term contract assignments.
EDUCATION:
University Of Houston Downtown- BBA, Management, Bachelors (2001) GPA 3.5
HCC-Stafford, HR-Peoplesoft Certification-In Progress
AT&T School of Business- National Sales and Business Management
Computer Training-Windows, MSWord, Excel, PowerPoint, Access, MS Project
EMPLOYMENT HISTORY:
DIRECTOR STUDENT SERVICES-UNIVERSAL TECHNICAL INSTITUTE (UTI), HOUSTON CAMPUS
Provided leadership and direct management of an integrated student services program. Daily functional oversight included counseling and academic advising (including disability and VA services), all implemented using a successful case-management approach to advise and counseling specifically to new students. Additional responsibilities included integration of case management and focused intervention from an education department and student retention aspect; lead the hiring, training and promotions to full time advising and counselor positions in order to promote adequate resource coverage and fulfill student support needs through their entire programs; facilitated, forecasted and fostered continuous improvements to new student orientation and registration recurring events and directly managed all disciplinary issues where suspension and or termination where elements of student discussions.
ASSISTANT DIRECTOR OF ADMISSIONS-THE ART INSTITUTE OF HOUSTON
Responsible for managing, meeting and exceeding new student recruitment goals each term for campus/online including personal selling; conducting interviews; facilitating high school, community, and business presentations; handling all admissions activities including new student screening and decision-making; new student orientation, testing and test counseling, financial aid and registration monitoring. Other responsibilities include; lead management and initial telephone interviewing, generating referrals and personal leads; providing academic/tutorial/administrative support for new and continuing students and collaborating with college faculty and staff in the promotion of the college's programs at local high schools, and civic groups regarding admissions, registration, financial aid, student life, and academic programs.
EDUCATIONAL ADVISOR (RECRUITER)-DEVRY UNIVERSITY, HOUSTON, TEXAS
Responsible for managing, meeting and exceeding new student recruitment goals each term for campus/online including personal selling; conducting home interviews; facilitating high school, community, and business presentations; handling all admissions activities including new student screening and decision-making; new student orientation, testing and test counseling, financial aid and registration monitoring. Other responsibilities include; lead management and initial telephone interviewing, generating referrals and personal leads; providing academic/tutorial/administrative support for new and continuing students.
STAFF MANAGER -GLOBAL MARKETS BUSINESS CUSTOMER CARE AT&T-HOUSTON, TEXAS
Responsible for providing leadership for full deployment of corporate project management and process design within field business sales offices; internal/external billing and contract management; process and staff support for call center operations; credit management, claims, collections and adjustments policy and procedure training; field sales support and project management support for Global Sales Markets; revenue results management and financial reporting responsibilities for high-end products and services.
ASSISTANT STAFF MANAGER-GLOBAL SERVICES PROCESS MANAGEMENT AT&T-HOUSTON, TEXAS
Responsible for providing professional analytical support and documentation of current state business processes; implementing large process improvement initiatives; team development and delivery of training programs based on new process designs; ongoing internal and external customer communication flows; and for providing methods, and staff support for corporate-wide call centers.
CONTRACT BILLING CONSULTANT-GLOBAL SERVICES PROCESS AT&T-HOUSTON, TEXAS
Responsible for attaining business unit objectives relative to customer satisfaction with contract and network billing via customer needs assessments and billing accuracy. Global customers interface and support responsibilities for complex billing issues/problem identification, investigation and resolution. Demonstrated skill in reviewing and analyzing billing systems and support functions in order to identify problem areas and provide recommendations and/or solutions for business improvement.
NATIONAL ACCOUNT BILLING MANAGER-NATIONAL ACCOUNT SALES AT&T-HOUSTON, TEXAS
Designed and managed national billing contracts for large account customers. Lead multi-disciplined teams in resolution of complex billing issues, billing projects and programs. Performed ongoing quantitative and qualitative analyses in order to improve and measure customer perception of support efforts, satisfaction, and delivery of comprehensive, competitive contractual options. Received three Customer Recognition Awards for work in resolving long-standing customer issues through ongoing customer interface and business needs analysis.
ACCOUNT EXECUTIVE-NATIONAL ACCOUNT SALES AT&T-HOUSTON, TEXAS
Made consistent and effective executive level sales presentations using top down selling approach. Provided leadership and account knowledge in selling services and products as part of an overall solution to national account customer's business needs. Demonstrated ability to communicate effectively to and respond to company stakeholders, industry executives, special interest groups, and the general public to explain complex and potentially controversial and sensitive issues relative to AT&T's well publicized divestiture activities.
Job Advertisements
Evil HR Lady
Workforce Washington
Badge
© 2012 Created by JoberTalk.com.
Comment Wall
You need to be a member of JoberTalk.com to add comments!
Join JoberTalk.com